Refund policy
Last updated: October 8, 2026
At Salonves, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy and applicable consumer protection laws.
To be eligible for a return, items should be:
- Unused and unworn.
- In their original condition.
- Returned with original tags and packaging, where applicable.
- Accompanied by proof of purchase or your order number.
Certain products may be excluded from returns where permitted by applicable law, such as personalized items or products that cannot be returned for hygiene reasons.
2. How to Request a Return
Before sending an item back, contact our customer support team at info@salonves.shop.
Please include:
- Your order number.
- The item you wish to return.
- The reason for the return.
- Photos, if the item is damaged, defective, or incorrect.
Our team will review your request and provide return instructions, including the appropriate return address.
Please do not send items back before receiving return instructions.
3. Return Shipping Costs
For returns due to a change of mind, an incorrect size selected by the customer, or another reason unrelated to a product defect or our error, the customer is responsible for return shipping costs, unless applicable law requires otherwise.
If an item arrives damaged, defective, or incorrect, contact us with supporting photos. We will review the issue and arrange an appropriate resolution in accordance with applicable law.
4. Refunds
Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Processing times may vary depending on your payment provider or financial institution.
Where required by law, refunds will be processed within the applicable legal timeframe.
Original shipping charges and other fees will be handled in accordance with the circumstances of the return and applicable law.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us at info@salonves.shop as soon as reasonably possible.
Please provide your order number and clear photographs of the issue.
We will review your case and work with you to arrange an appropriate replacement, refund, or other remedy as required by applicable law.
6. Exchanges
If you would like to exchange an item, contact us at info@salonves.shop.
Exchanges are subject to product availability and applicable law. If an exchange is unavailable, we will discuss the available alternatives with you.
7. Cancellations
If you wish to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been dispatched.
This policy does not affect any statutory cancellation or withdrawal rights that apply to your purchase.
8. Late or Missing Refunds
If you have not received an approved refund, first check your payment account and contact your bank or payment provider.
If the refund is still missing, contact us at info@salonves.shop so we can assist you.
9. Legal Rights
This policy does not exclude or limit any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.
10. Contact Us
For return or refund requests, contact:
Email: info@salonves.shop
Store: Salonves
