FAQ

1. Where does Salonves ship?

We offer worldwide shipping, subject to product availability and shipping service coverage in the destination country.

2. How long does shipping take?

Our estimated delivery time is 8–10 days worldwide. Delivery times may vary depending on the destination, customs procedures, and carrier operations.

For more information, please review our Shipping Policy.

3. How can I track my order?

Once your order has been dispatched, tracking information will be provided when available.

Please allow some time for tracking updates to appear.

4. How do I choose the right size?

We recommend checking the size information provided on the product page before placing your order.

Sizing can vary between brands and product styles, so we encourage you to compare the listed measurements with a similar item that fits you well.

If you need help choosing a size, contact us at info@salonves.shop before ordering.

5. What if my item doesn’t fit?

If your item doesn’t fit as expected, contact us at info@salonves.shop with your order number and details about the size issue.

Our support team will explain the available options under our Return and Refund Policy and applicable consumer protection laws.

Please note that exchanges depend on product availability.

6. Can I return or exchange an item?

Eligible items may be returned in accordance with our Return and Refund Policy.

Please contact us before sending anything back so we can provide the appropriate instructions.

7. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or different from what you ordered, please contact info@salonves.shop with your order number and clear photographs of the issue.

We’ll review your request and help arrange an appropriate resolution.

8. Can I cancel or change my order?

Contact us as soon as possible if you need to change or cancel an order.

Changes may not be possible once an order has entered processing or has been dispatched. Any applicable statutory cancellation rights remain unaffected.

9. How can I contact Salonves?

You can contact our customer support team by email:

info@salonves.shop

Please include your order number when contacting us about an existing order.

10. Are the products authentic?

Product authenticity and brand authorization should be confirmed based on the specific products and their sourcing.

Please refer to the relevant product listing for accurate product information. For additional questions, contact info@salonves.shop.

11. What payment methods do you accept?

Available payment methods are displayed at checkout. Accepted payment options may vary depending on your location.

12. Where can I find your store policies?

You can find additional information on our Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms of Service pages.

If you need further assistance, please contact info@salonves.shop.